Return and Exchange Policy (Canada-USA)

SHIP ALL RETURNS/EXCHANGES TO:

Diamond Tea

9095 Rue Jean Pratt, Suite 101

Montreal, Quebec, H4N 2W7

Attention: Frederic Roy   Email: Jfroy@diamondtea.com

Phone: 514-842-3921 Ext:260

 

 

 

Terms & Conditions:

  • Regular Priced Merchandise can be returned within 10 days of receipt of goods.

  • Sale items may not be returned.

 

  • For returns please email us jfroy@diamondtea.com and we will provide a Return Authorization Number. Include your reason for return, order number, name, email address, and phone number.

  • NOTE: returns will not be processed without a Return Authorization Number.

  • Customers will be charged a restocking fee of $25 on all returns and exchanges.

  • Once returned goods have been checked we will process your refund or exchange.

  • For all exchanges, you need to re-order online and it will be processed as a new order.

  • Manufacturing defects will be replaced or refunded at consumers discretion.

  • Merchandise must not be worn, altered, or washed.

 

Customs:

For all orders shipping outside of Canada, we don’t take responsibility for duty or brokerage fees and shipment delays due to customs.