Return and Exchange Policy (Canada-USA)
SHIP ALL RETURNS/EXCHANGES TO:
9095 Rue Jean Pratt, Suite 101
Montreal, Quebec, H4N 2W7
Attention: Frederic Roy Email: Jfroy@diamondtea.com
Phone: 514-842-3921 Ext:260
Terms & Conditions:
Regular Priced Merchandise can be returned within 10 days of receipt of goods.
Sale items may not be returned.
For returns please email us firstname.lastname@example.org and we will provide a Return Authorization Number. Include your reason for return, order number, name, email address, and phone number.
NOTE: returns will not be processed without a Return Authorization Number.
Customers will be charged a restocking fee of $25 on all returns and exchanges.
Once returned goods have been checked we will process your refund or exchange.
For all exchanges, you need to re-order online and it will be processed as a new order.
Manufacturing defects will be replaced or refunded at consumers discretion.
Merchandise must not be worn, altered, or washed.
For all orders shipping outside of Canada, we don’t take responsibility for duty or brokerage fees and shipment delays due to customs.